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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Stephen Browning

August 20, 2024

1  out of  5
rating by Stephen Browning
"Cannot meet with the agent and they have no idea when he would be available and went as far to say that he’d likely decline the meeting anyways. Do business elsewhere. This isn’t the place consistently unprofessional and rude staff."
We responded:
"Thank you for your feedback. I apologize for not being available during your visit. Our Office Manager in Starke is happy to meet with you to address your concerns."
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Russ Finney

August 15, 2024

5  out of  5
rating by Russ Finney
"Diana made me a believer in State Farm being a great company again. Glad to be a customer here. This office is the best I have found! Thank you!!!!"
We responded:
"I wanted to take a moment to extend my heartfelt thanks for the 5-star review. Your feedback means a lot to us and motivates our team to continue providing the best service possible. I would also like to specifically acknowledge Diana, our Office Manager. Her dedication and hard work play a crucial role in ensuring that everything runs smoothly. Your kind words about her are greatly appreciated and will certainly be shared with her. Thank you once again for your support. If there’s anything else we can assist you with, please do not hesitate to reach out."
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Shawn Malone

April 20, 2024

5  out of  5
rating by Shawn Malone
"Good people who are very helpful. They answered every question I had. Very professional."
We responded:
"Thank you so much for your wonderful 5-star review! We are thrilled to hear that you found our team to be very helpful. Providing excellent service and support is our top priority, and your kind words are truly appreciated. We are proud of our team members who consistently go above and beyond to ensure our clients have a positive experience. Your feedback will be shared with the entire team to let them know their hard work is being recognized and appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to continuing to serve you."
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Heather Baize

April 5, 2024

5  out of  5
rating by Heather Baize
"Always great!! I trust Vicky and highly recommend her!"
We responded:
"Thank you so much for your fantastic 5-star review! We are delighted to hear about your positive experience and that Vicky was able to provide the assistance you needed. Vicky is a valued member of our team, and it’s wonderful to see her hard work and dedication being recognized. Your kind words will be shared with her and the rest of our team to encourage them to continue delivering exceptional service. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again."
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Kevin Andrus

March 8, 2024

5  out of  5
rating by Kevin Andrus
"Always solid service and prices."
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Jack Shirley

February 23, 2024

1  out of  5
rating by Jack Shirley
"Rich Morris is Rude and Nasty, unlike a good neighbor."
We responded:
"Thank you for your feedback. We have no record of you as a client. If this is an error, please contact us at 904-282-9898 so we can assist you. "
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Indirecttim

December 9, 2023

5  out of  5
rating by Indirecttim
"Vicky was extremely quick and helpful getting us a quote for home insurance!"
We responded:
"Thank you so much for your 5-star review! We’re thrilled to hear that Vicky was quick and helpful in assisting you with your homeowners insurance. Vicky is an invaluable member of our team, and it’s wonderful to see her dedication and efficiency being recognized. Your kind words will be shared with her and the entire team. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We appreciate your trust in us and look forward to serving you again in the future."
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T W

November 23, 2023

1  out of  5
rating by T W
"Prejudice and very rude. Never could speak to Rich Morris. The staff including Brandy are very unprofessional. We hate that we had to deal with them. Every time that i called Rich Morris's office. He is unavailable and dont know his schedule. So, Rich Morris is just holding a fake office and taking people's money. Please go elsewhere."
We responded:
"Thank you for your feedback. We are unable to verify your name as a client, and we haven't had a Brandy work for us in over a decade. If this is an error, please contact us at 904-282-9898 so we can assist you."
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Joy Fish

October 20, 2023

5  out of  5
rating by Joy Fish
"Very friendly and professional. Always willing to help."
We responded:
"Thank you Joy!!"
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Natallia Mead

July 13, 2023

5  out of  5
rating by Natallia Mead
"Excellent pricing and service. It doesn’t matter which agent I speak to, everyone in the office is always upbeat and polite and eager to help. I have properties in both Fl (through Middleburg office) and GA, as well as car insurance in FL- can’t say enough good things about State Farm"
We responded:
"Thank you, Natallia, for being a part of our State Farm Family! We appreciate you!"
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Jake Sickmeyer

June 8, 2023

1  out of  5
rating by Jake Sickmeyer
"Charging half of what my car is worth a year in insurance. What a racket, how do I get into this industry?"
We responded:
"I understand frustration with the cost associated with having insurance. Unfortunately, because of the increase in parts, labor, and lawsuits, the cost to insure has gone up. If you want to revisit your policy to see if there are any additional saving or modifications that can be made to your policy. Give us a call. "
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Rolando Palomo

May 23, 2023

5  out of  5
rating by Rolando Palomo
"Sally was extremely professional, courteous, efficient, and satisfactorily addressed all our questions and concerns. Many thanks."
We responded:
"Thank you! We appreciate you! Sally has been wonderful part of my team for almost 20 yrs! "
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Randy Bonn

May 2, 2023

1  out of  5
rating by Randy Bonn
"Out of every insurance company we checked, State Farm had the highest line for line rates out there, then they raised rates even higher. Greedy corporation that has reduced the value of its customers to a meal ticket. Don't believe the commercials, there are plenty of better options out there."
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David Sloan

April 21, 2023

5  out of  5
rating by David Sloan
"Today I will be a lifetime customer with State Farm due to the excellent customer service I received from Vicky Wells. I am very grateful for her expertise and guidance. Not only did she explain and take the time with me , she really went above and beyond . As a Florida resident I recommended State Farm because of her care and knowledge . I was very impressed and satisfied with my insurance that I referred my mother and she is with State Farm as well now! Thank you Vicky for all your help and setting us all up , We are now lifelong customers . Sonia"
We responded:
"Welcome to the State Farm family, Sonia. Vicky is certainly a gem, and we are so thankful to have her as part of our wonderful staff. Also, thank you for the referral. If we can be of any further assistance to you or any of your family or friends, please feel free to give us a call. "
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Khaliel Gauntlett

September 12, 2022

5  out of  5
rating by Khaliel Gauntlett
"I currently just switched my car insurance this morning from Geico to state farm and I was dealing with Vicky Wells I just want to start off by saying how amazing and proper and educated she is on car insurance she was able not only to save me about 300 bucks a month but she educated me on what I had and what I didn’t have on my insurance and gave me understanding on what I am paying for and I am just so beyond thankful for everything she’s done for me today State Farm is so lucky to have her I would refer Vicky Wells to anybody looking for car insurance I think Vicky deserves a raise"
We responded:
"Thank you for the review! Vicky is an amazing part of our team!"
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Nick M Mestanas

September 8, 2022

5  out of  5
rating by Nick M Mestanas
"Most courteous insurance provider I've had in 45 years"
We responded:
"Thank you for the review! We appreciate you!"
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Charles G

July 12, 2022

5  out of  5
rating by Charles G
"We have been using them for 15 years and the customer service has always been great!"
We responded:
"Thank you Charles!"
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Hannah Tucker

June 29, 2022

5  out of  5
rating by Hannah Tucker
"Setting up a policy was super easy and straight forward with Zach. It is a relief to work with them."
We responded:
"Wonderful! Thank you for the Review!"
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wendy heman

June 22, 2022

5  out of  5
rating by wendy heman
"Fantastic agent zach peacock By the way he should be inthe commercials Thank you Wendy heman"
We responded:
"Thank you Wendy! That is a great idea!"
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LES W JONES

March 31, 2022

5  out of  5
rating by LES W JONES
"Sally is Great saved over 50% by talking to her."
We responded:
"Thanks Les! Sally is the best!"
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Cody Painter

January 18, 2022

5  out of  5
rating by Cody Painter
"From the quote to the service and all areas in between, I am very pleased. Emilee Binek is who I work with. She is responsive, professional, and great at what she does. She saved me around $1000 a year by switching to StateFarm! I couldn’t be happier, I recommend 100%!"
We responded:
"Thank you for the review! Emilee does a great job to protect and save her clients $."
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art h

November 11, 2021

5  out of  5
rating by art h
"Changed car insurance and saved a lot by combining my home and car"
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Ellaysa Newell

October 21, 2021

5  out of  5
rating by Ellaysa Newell
"Friendly over the phone. Interesting in person. Great rates!"
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Lyn Parker (Super Mom the Illusion)

September 30, 2021

5  out of  5
rating by Lyn Parker (Super Mom the Illusion)
"Vicky Wells was my first contact with this State Farm agency. Before I even met her in person, she walked me through the home owner's insurance, and later auto insurance, buying process. The whole office is very professional and welcoming. I definitely recommend this agency for your home and auto insurance needs!"
We responded:
"Thank you Lyn!"
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Shannon Rogers

September 29, 2021

5  out of  5
rating by Shannon Rogers
"Emilee B. could not have been more patient & courteous when I presented my long list of questions. I really appreciated her taking the time to ensure I had a full understanding of what I was signing."
We responded:
"Thanks Shannon!"