State Farm® Insurance Agent Rich Morris
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Katrina Bailey
February 4, 2026
5
out of
5
rating by Katrina Bailey
"Excellent service! My agent Zach was very helpful and patient in reviewing my policy and explaining my rideshare coverage and family drivers. He made me feel comfortable asking questions and did not rush me. I appreciate how he looks out for his clients. Thank you for your help — I’m grateful for the support!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Zach provided you with excellent service and made you feel comfortable throughout the process. We’re proud to have him on our team, always looking out for our clients. Your satisfaction means a lot to us, and we're grateful for the opportunity to support you. If you ever have more questions or need assistance, don’t hesitate to reach out!"
Milton Boothe
January 26, 2026
5
out of
5
rating by Milton Boothe
"Vicky Wells was absolutely great! She was extremely courteous and helped me to obtain an excellent rate for my auto insurance. I would not hesitate to recommend her to anyone who needs this service."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Vicky Wells provided you with excellent service and helped you secure a great rate for your auto insurance. Your recommendation means a lot to us! If you ever need assistance in the future, please don't hesitate to give Vicky a call. "
Michele Yarbrough
January 9, 2026
5
out of
5
rating by Michele Yarbrough
"Diana thank you so much. You helped me save so much money. You got me the best rate around. 20/10 on experience. I’m sending everyone your way."
Jennifer Firestone
January 9, 2026
5
out of
5
rating by Jennifer Firestone
"Diana was so amazing and wonderful to work with! She made it easy to understand the coverage I needed for my car/renters insurance. Diana made this process was so smooth and painless that by the time we wrapped everything up, I was unbelievably happy with the quote and coverage she gave me! If you’re looking for a new insurance agent, DO NOT HESITATE and go work with Diana!"
Jake Sickmeyer
January 8, 2026
1
out of
5
rating by Jake Sickmeyer
"Questioning why I stay with the company? I’ve spoken with my agent 5 times in the last month about switching my coverage to a new car. I paid 6 months up front and then another $300 for the coverage change to a larger vehicle. Was just told my coverage was fine for the next 6 months but I got another bill in the mail? Is it time for me to start shopping around or are they going to give me competent answers? Also consistently being gaslit by Kristin is the reason I’m canceling the policy. Thanks for 10 years of subpar service Rich!"
We responded:
"I understand frustration with the cost associated with having insurance. Unfortunately, because of the increase in parts, labor, and lawsuits, the cost to insure has gone up. If you want to revisit your policy to see if there are any additional saving or modifications that can be made to your policy. Give us a call. "
Camila B
September 23, 2025
5
out of
5
rating by Camila B
"Kristin was helping me out today and she did everything with a smile on her face. I walked in totally clueless and she talked me through every step of the way. She was amazing and truly an angel :)"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Kristin made your experience enjoyable and guided you through everything with a smile. We’ll be sure to pass along your compliments to her — she truly is an angel! If you ever need assistance again, don’t hesitate to reach out. We appreciate your support! "
Scott Pyser
August 6, 2025
5
out of
5
rating by Scott Pyser
"Like to share how wonderfully helpful Diana and Genesis are at state farm! They both are always kind and willing to assist with there expertise, and always have an inspiring way that brings me much comfort with whatever I need for my insurance needs! I encourage my family and friends to contact them for all their insurance needs! Keep doing what your doing it's always been a great experience !!!!!"
We responded:
"Thank you so much for your wonderful feedback! We’re delighted to hear that Diana and Genesis have consistently provided you with kind, expert assistance and made your insurance experience comfortable and inspiring. Your recommendation means the world to us, and we’re grateful for your continued trust. We’ll be sure to share your kind words with them. Looking forward to serving you, your family, and friends for many years to come!"
James
June 23, 2025
1
out of
5
rating by James
"I’m writing this review after multiple problems with State Farm. I was a loyal customer for over 40 years. At this point I think they should change their motto, "Like a good neighbor, State Farm is there." Not any more! My first problem is when I got a letter stating they were going to cancel my home insurance unless I got a new roof. I hired a certified Home Inspector who did a 4-point inspection with wind mitigation. I had 30-year shingles put on 12-years ago. There is nothing wrong with my roof. The argument from State Farm was that is a shingle warranty and my roof was over 10-years old and they stand firm, replace the roof or get canceled. The Home Inspector said I should have another 12 to 13 years left on the roof. I changed insurance companies on my home with a company who accepted the inspection. The second problem was with 2 automobiles. I returned from vacation on a Saturday morning on June 21st to find 2 letters stating that my insurance was cancelled as of June 17th which were dated June 13th. I called the office to ask why. I was told that a fax was received from Allstate requesting cancellation. I have never spoken to Allstate mainly because they are reducing their footprint in Florida. As it appears State Farm is doing as well, i.e. the roof. While talking to customer service they said that it looked like I requested the cancellation which I did not. Apparently, if I don't like someone I can request their insurance be cancelled while they are on vacation with a random fax that will be shredded the next day. How STUPID is that? The first problem is with State Farm trying what amounts to insurance fraud in reverse by trying to make me replace a perfectly good roof. The second problem with the vehicles is the local agent’s fault. Why would you act on a random fax without talking to the client. What if I were using my vehicle on my vacation and got into an accident. There was no call, text or email about the cancellation. Only the letters in the mail while I was away from home. They said the fax was shredded. I can add 2+2 and think that sounds like an excuse for a bad business practice or a mistake. I called State Farm Customer Service on Saturday as agents do not work weekends. I was told that I have to contact the local agent who is not there until Monday. I asked about just starting a new policy, which I couldn’t due because of the situation. Which didn’t make sense because I can start one with another company online. The bottom line is State Farm drove away a customer with bad business practices. I no longer have insurance with them for home or auto. Just wishful thinking, I hope you go bankrupt and I want my one star back!"
We responded:
"Dear James, Thank you for taking the time to share your feedback. We deeply regret to hear about the experiences that led to your dissatisfaction after being a loyal customer for over 40 years. Your concerns are important to us, and we take them very seriously. Regarding the issue with your home insurance, we understand how frustrating it must have been to receive notification about your roof when you had a certified inspector indicating it was in good condition. Insurance decisions are often based on guidelines that aim to minimize risk, but we regret that this situation caused inconvenience and frustration for you. As for the concerns with your auto policy, we regret that this situation caused confusion. We take all requests related to policy changes seriously and follow protocols to verify their validity. We apologize if our communication did not meet your expectations and will review this matter further to ensure our processes remain thorough and effective. While we deeply regret losing you as a customer, we appreciate your candid feedback. It allows us to reflect and make changes to better serve our customers moving forward. If there is anything further, we can do to address your concerns or provide clarification, please don’t hesitate to reach out directly to our team. Thank you again for your many years of loyalty to State Farm. We wish you all the best moving forward and hope that your experience with your new insurance provider is positive."
MPF JAX
June 3, 2025
5
out of
5
rating by MPF JAX
"I have been with State Farm for 28 years. The staff at this office has always been kind and very helpful. I recently called the office and Kristin assisted me with making some changes to my auto policy. She was professional, knowledgeable, and patient when answering my many questions. Thanks for excellent customer service."
We responded:
"Thank you for being a loyal State Farm customer for 28 years! We truly appreciate your continued trust and kind words. We’re glad to hear that Kristin provided you with professional, knowledgeable, and patient assistance during your recent auto policy update. Your satisfaction is our top priority, and we’re here to help whenever you need us. Thanks again for recognizing our team’s commitment to excellent customer service!"
Ftank Repovich Sr
May 7, 2025
5
out of
5
rating by Ftank Repovich Sr
"I've been with this state farm office for over twenty years I had to go to the office to up date my home owners insurance. The service was outstanding just as it was twenty years ago Kristin was awesome to work with answer all my questions updated my homeowners insurance and had me on my way quickly Thanks for keeping up the outstanding service"
We responded:
"Thank you so much for your kind words and for being a loyal customer for over 20 years! We’re thrilled to hear that you had a great experience with Kristin and that she was able to assist you efficiently and answer all your questions. Providing outstanding service is always our top priority, and it means so much to know we’ve been able to meet your expectations over the years. We truly appreciate your trust and support, and we look forward to continuing to serve you for many more years to come!"
Elizabeth H
April 29, 2025
5
out of
5
rating by Elizabeth H
"I just wanted to leave a review for my insurance company! I have been with this company for a very long time. My agent that I work with, Zach Peacock, is absolutely amazing! He always is there when I need him. He always makes sure I’m covered on all bases and goes beyond what I ask of him. So thank you! You guys are great!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that Zach Peacock has been such a reliable and helpful agent for you. Providing excellent service and ensuring our clients are well-covered is always our top priority, and it’s wonderful to know Zach has gone above and beyond to meet your needs. We are so grateful to have you as part of our insurance family. If you ever need anything, don’t hesitate to reach out—we’re always here for you! Warm regards, Rich"
Sherry Kirksey
April 29, 2025
5
out of
5
rating by Sherry Kirksey
"Zach Peacock is amazing. He always takes care of whatever I need very quickly and efficiently. He has always been knowledgeable of what exactly I need and has helped to make my insurance purchases very easy. I would definitely recommend going to see Zach if you need Insurance from the State Farm agency!"
We responded:
"Thank you so much for your wonderful feedback! We’re delighted to hear about your positive experiences with Zach Peacock. He truly embodies our commitment to providing quick, efficient, and personalized service, and we’re so glad he’s been able to make your insurance process easy and stress-free. Your recommendation means the world to us, and we’re grateful to have you as part of the State Farm family. If you ever need assistance in the future, Zach and the rest of our team are always here to help. Thanks again for sharing your experience! Warm regards, Rich"
Kristen Taylor
April 29, 2025
5
out of
5
rating by Kristen Taylor
"My favorite office, Richard Morris in Middleburg Fl, with my favorite agent, Vicky Wells! Vicky has many years of experience and is very knowledgeable. I can go to her with ANY issue or questions I have and she will do her best to help me. Thank you so much for all you do and for shining your light!"
We responded:
"Thank you so much for your glowing review! We're thrilled to hear that Vicky Wells and Kristin have consistently provided you with the excellent service you deserve. Your appreciation means a lot to us, and we are glad to know that Vicky and Kristin have been able to assist you with all your questions and needs. We'll be sure to pass along your kind words to both of them. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing our office and for your continued support!"
Eli Mehaffey
April 29, 2025
5
out of
5
rating by Eli Mehaffey
"Statefarm in Middleburg is the best! Very friendly staff and always helpful when you have insurance questions."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with our team here at State Farm in Middleburg. Providing friendly and helpful service is always our priority, and it’s wonderful to know we’ve been able to assist you with your insurance questions. We truly appreciate your support and look forward to continuing to serve you. If you ever need anything, don’t hesitate to reach out! Warm regards, Rich"
Rosie R
April 23, 2025
5
out of
5
rating by Rosie R
"This office is easy to find, and the staff is very friendly and efficient."
We responded:
"Thank you for your kind words! We're delighted to hear that you found our office easy to locate and that our staff provided friendly and efficient service. We look forward to continuing to serve you!"
S
April 17, 2025
1
out of
5
rating by S
"Had to switch to a different state farm agency after several errors were made that was costing almost 400 what another found to be what my charges should be for same insurance."
We responded:
"Dear S, Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you experienced with our agency. Your satisfaction is very important to us, and we regret that we did not meet your expectations in this instance. We take such matters seriously and would like to understand more about what happened so we can address any errors and improve our service. If you're open to it, please contact us directly at [Your Contact Information] so we can discuss this further and find a resolution. We appreciate your business and hope to have the opportunity to regain your trust in the future. Sincerely, Sally Rush Manager Richard Morris 904-282-9898"
Gil Samson
March 23, 2025
5
out of
5
rating by Gil Samson
"My wife and I have been with Richard Morris’ office for years. Our agent, Diana Hillyard always goes above and beyond to get us the best rates and advise us on the best coverages. She is always looking out for us, making us feel like her only clients. The most recent example was when she noticed that we had not been getting a wind mitigation discount on our homeowner’s policy that should have taken effect in 2019. Diana sat on hold with the corporate office until she was able to speak to someone about the matter and ultimately was able to confirm that we should have been receiving the discount and was able to secure a full refund for years of overpayment - to the tune of over $2500!! Thank you so much, Diana! We can’t thank you enough for all of your support over the years!"
We responded:
"Thank you so much for sharing your wonderful experience with our office! We are thrilled to hear that Diana Hillyard has consistently provided exceptional service and looked out for your best interests. It's fantastic to know that she was able to secure a significant refund for you on your homeowner's policy – a testament to her dedication and attention to detail. Your kind words and appreciation mean a lot to us. We are grateful for your continued trust in Richard Morris’ office and will always strive to provide the best rates and coverage for you and your wife. Thank you once again for your heartfelt review! Best regards, Richard Morris' Office "
kevin walsh
December 18, 2024
5
out of
5
rating by kevin walsh
"I had the great pleasure to deal with Vicky last week on regards to getting my vehicle insured! She was absolutely terrific, found me the best possible rate she could, provided excellent advice and just made it an overall great experience! Thank you Vicky!!"
We responded:
"Thank you so much for sharing your positive experience with Vicky! We're delighted to hear that she was able to assist you in finding the best possible rate for your vehicle insurance and provided excellent advice along the way. Vicky is indeed a valuable member of our team, and it's wonderful to know she made your experience great. Your kind words and appreciation mean a lot to us. We look forward to continuing to serve you with the same level of excellence in the future. Thank you once again for your review!"
Erica Murphy
December 3, 2024
5
out of
5
rating by Erica Murphy
"I had the pleasure of Mrs. Vicky Wells helping me today and she was awesome! She got me up and running with car insurance and got me a great rate. I'm very pleased with everyone and everything at this location 🙂"
We responded:
"Thank you for taking the time to share your experience with us! We're thrilled to hear that Vicky Wells was able to assist you in getting car insurance at a great rate. Vicky is truly dedicated to helping our clients, and it's wonderful to know she made your experience a positive one. We appreciate your kind words and are pleased to know that you are happy with the service at our location. If you ever need further assistance, please don't hesitate to reach out. Thank you once again for your review!"
Kendra Prisk
December 3, 2024
5
out of
5
rating by Kendra Prisk
"I have my business insurance through Rich Morris - State Farm Insurance Agent. I require frequent updates and certificates for my clients. The ladies that I work with, specifically Kristin, are always friendly and prompt in providing me the necessary documents. Anytime they call they know my information from my phone number and don't have to ask about my business information. The ladies are wonderful to deal with there!"
We responded:
"Thank you so much for sharing your positive experience with Rich Morris - State Farm Insurance Agent! We're delighted to hear that Kristin and the rest of our team have been friendly and prompt in providing you with the necessary updates and certificates for your clients. It's great to know that our personalized service has made a positive impact on your experience. Your kind words mean a lot to us, and we're grateful for your continued trust in our agency. We strive to provide excellent service to all our clients, and it's wonderful to know that we are meeting your needs. Thank you once again for your review, and please feel free to reach out if you need any further assistance."
Claire Sjobeck
November 26, 2024
5
out of
5
rating by Claire Sjobeck
"I've been with Rich Morris for 24 years When an issue popped up Kristin worked hard to make everything right! I had made a mistake in entering my odometer reading I'm sure I won't do that again. Thanks Kristin for all your help."
We responded:
"Thank you so much for your wonderful 5-star review! We truly appreciate your loyalty over the past 24 years. We're delighted to hear that Kristin was able to assist you and ensure everything was corrected. We'll be sure to pass along your kind words to her. If you ever need anything else, please don't hesitate to reach out. Thanks again!"
Amy Blanton
November 22, 2024
1
out of
5
rating by Amy Blanton
"I went with my mother (who is their client) about two weeks ago and was horrified to hear the front desk girl arguing with a client. After she got off the phone, she began talking about the client to her colleagues. Well, other clients were in the office listening to her talk about the person on the other end of the phone and it was so embarrassing for those of us waiting for assistance. I hope Rich Morris is reading this and understands that this hurts business to have staff act so unprofessional, especially around other clients."
We responded:
"Thank you for your feedback. This is not the experience we want State Farm customers to have. We would like to learn more about what happened and how we can improve. Please get in touch with my office Manager Diana Hillyard @ 904-282-9898 so we can make it right. "
Catherine Wasdin
November 22, 2024
5
out of
5
rating by Catherine Wasdin
"Kristen Gierbolini assisted me with my new car insurance. After my car was totaled by Hurricane Helene, I purchased a new vehicle. I had been in touch with her about a different concern. I didn’t give my new vehicle information at that time. She called me a couple of days later to get the new vehicle information. She didn’t want me to lose coverage on the vehicle. Totally made my day! She went above and beyond to help me!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Kristin; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Faithfull Lawncare
November 21, 2024
5
out of
5
rating by Faithfull Lawncare
"Thank you Vicky Wells for all your hard work"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Rebecca
November 21, 2024
5
out of
5
rating by Rebecca
"Vicky Wells is the only one I will work with with the State Farm not only is she kind and courteous she is also a joy to speak to every time I need something if I need something and I reach out to her she’s very quick to respond and is able to give me detailed information as to why that is the case or what’s going on with anything. We need more people like her."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "